Responsible to: Operations & Volunteer Management Coordinator
Description of Role: Make a positive difference in the lives of sexual assault survivors. Helpline advocates provide listening, support, and information over the phone to those impacted by sexual violence. Advocates also accompany survivors during medical forensic exams at local hospitals and if a survivor chooses to report to police. Advocates receive a stipend of $3/hour during helpline shifts, and a flat rate of $40 during accompaniments. Gas is reimbursed at $0.56/mile. Training is provided, and volunteer advocates will always have access to a staff member in case of questions or needing support.
Primary Responsibilities:
Respond to helpline callers with empathy and supportive listening
Respond in person to hospital and law enforcement accompaniments.
Secondary Responsibilities:
Complete Advocate Training, and engage in continuing education
Meet monthly for supervision with the Operations & Volunteer Management Coordinator
Log all helpline calls and accompaniments
Log all hours spent on the helpline and receiving supervision
Make mandated reports to CPS and APS when necessary
Skills/Qualifications Needed:
Driver’s License
Willing to complete background check, including fingerprinting
Comfortability around conversations about sexual violence
Empathetic
Desired Experience:
Experience in social services
Time Commitment: Helpline advocates are expected to be on the helpline for two 12-hour shifts a month. Advocates are welcome to go about their lives as usual while on call, as long as they can respond to calls in a private location within 15 minutes. Volunteers choose their own shifts.
